Help Center
Take a look at our short installation video in advance. Below you will find detailed step-by-step instructions
Step-by-step instructions
1. Unpack
Please make sure that you do not reach into the housing of the coffee printer when you unpack it (see pictures).
It can happen that you damage the height sensors installed inside the printer.



2. Remove transport lock
Now carefully remove the polystyrene transport lock from the coffee printer housing by slowly pulling it out vertically (see image).
3. Fold up the tablet
With the help of the small handle on the top right of the tablet, it can be easily folded up and down again (see pictures).




4. Connect and switch on
First connect the power plug to the power cord. Plug one end into a power outlet and the other into the matching port on the back of the printer (see image 1).
To turn on the printer, press the round power button on the back of the printer (see image 2).
4. Put on the underlay pad
Next, place the underlay pad on the lifting arm. At the same time, this acts as a kind of target so that the drink can always be placed in the middle.

1. Set system language
Under Settings (gear wheel at the top right of the start screen) you will find the item "Language".
Here you can change the system language.



2. Establish a WLAN connection
Go to Settings (gear in the top right corner of the home screen) and click on "WIFI". Here you can now select your WiFi network and enter your password if necessary.
internet problem?How do I recognize an internet connection?4. Connect & place SelfieCam
First connect the SelfieCam to the USB port on the back of the coffee printer (image 1).
You can place the SelfieCam anywhere (e.g. on the printer's tablet; see figure 2).
To open the camera, click on the camera icon at the bottom right of the home screen. By clicking the shutter button, you take a picture. This is now on the start screen.
SelfieCam also works without internet!
Problem with the selfie cam

1. Install SN code
There is a silver sticker on your cartridge with an 8-digit code. This is your SN code.
Select "Cartridge" or "Replace Cartridge" in the settings. Enter your SN code below.
Above you can see how long the code is still valid.
Important:
-Printer must be connected to the internet for this
- Please pay attention to capital letters
-If an SN code is already stored, this step can be skipped.
-An SN code can only be activated once.
-Please do NOT change the SN code if it has not expired (either after 800 prints or after 6 months)
-Even if you change the cartridge, please DO NOT change the SN code only if it has expired in the system!




2. Insert cartridge
Go to the settings and click on "Print head" or "Nozzle". The cartridge holder then moves to the center of the housing.
Take the cartridge and carefully remove the protective film from the nozzle.
Now hold the cartridge so that the nozzle is pointing down and to the right of you.
Now carefully click the cartridge into the holder. Place the cartridge vertically onto the holder from above and click it in from the side.
Important:
Please do not "push" the cartridge into the holder.
3. Take out the cartridge
To remove the cartridge, gently "pull" the small black protruding handle on the top right of the cartridge and click the cartridge out of the holder.

1. Upload pictures from smartphone
If the printer is connected to the internet, a QR code will appear under Settings below.
Open your smartphone's camera or a QR code scanning app and scan the QR code.
Now open the URL link. This will take you to our free web app.
Upload = Upload images from your smartphone gallery
Gallery = Upload pre-installed themes
After you have selected the desired image, you can edit it using the menu bar at the top right of your smartphone (move the image, adjust the brightness and contrast or add text, for example).
Next, click on "Next" and then on "Confirm".
Your image is now uploaded and can be found on the printer's home screen.



2. Printing process
- Choose an image from the home screen
- Optional, if necessary: adjust Brightness (Slider 1) and Contrast (Slider 2).
- Choose the size (diameter) of your mug or glass
-> Controller 3
S = espresso cup M = small cup L = large cup (e.g. cappuccino) - Place your frothy drink in the center of the target.
Tip: The firmer and finer the foam, the better the print quality. - Now click on Print. The lifting arm and the drink now move up fully automatically until the height sensor detects the upper edge of the cup. The lifting arm then stops and the printing unit moves over the drink with the food cartridge and prints it. Once the process is complete, the lift arm will lower again.
Your drink is now personalized! :-)
Important:
If you use a transparent glass, please make sure that it is filled to the top edge, otherwise the height sensor will detect the glass too late.
Or click on the button below and learn how to save the height of your lenses manually:
IMPORTANT:
For reasons of hygiene and to prevent the paint from drying on the nozzle, it is important that you clean the nozzle of the cartridge every 24 hours clean with a cloth.
Should you use the printer longer than 3-4 days not use it, we recommend wrapping the cartridge in cling film to protect it from drying out.
1. Cartridge storage
It is best to store your unopened cartridges in their original packaging, standing upright at room temperature.
You can either leave opened cartridges in the printer or (if you don't print for a few days or, for example, use several cartridges, e.g. different colors) take the cartridge and wrap it in cling film. Also store them upright and at room temperature.
Please do not stick tape in front of the nozzle. In the worst case, this can stick and the cartridge can be unusable.
2. Cartridge cleaning
To prevent dirt or dust particles from accumulating on the nozzle or the cartridge nozzle from drying out, it is advisable to clean the nozzle.
However, this is done very easily and quickly:
Just grab a lint-free cloth or kitchen roll and wipe with it Twice a day over the cartridge nozzle. The cartridge does not have to be removed for this.
If the cartridge prints streaks or not at all, click on the following button:
Cartridge does not print / prints streaks