Right to cancel


Return policy and right of withdrawal 

1. Provider / Seller

Colorato GmbH
Petersburg 14
48599 Gronau
Germany

Email:
support@coffeecolorato.com

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2. Definitions of terms (B2B/B2C)

Consumers (B2C):
natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 BGB).

Entrepreneurs (B2B):
natural or legal person or a legally capable partnership that, when concluding the legal transaction, acts in the exercise of its commercial or independent professional activity (§ 14 BGB).

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3. Scope & Customer Groups

These return, cancellation and delivery conditions apply to all orders placed through our online shop.

Unless expressly stated otherwise, these terms and conditions apply worldwide.

Mandatory consumer protection regulations of the respective country of residence remain unaffected.

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4. Right of withdrawal for consumers (B2C)

4.1 Principle

Consumers are generally entitled to Right of withdrawal within 14 days to, unless a statutory exclusion applies.

The cancellation period begins on the day on which the consumer or a third party designated by him has taken possession of the goods.

The revocation must be sent to:
support@coffeecolorato.com

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4.2 Consequences of revocation

In the event of a valid cancellation, we will refund all payments received from the consumer. immediately and at the latest within 14 days of receipt of the cancellation notice.

We may refuse to refund the goods until we have received them back or the consumer has provided proof that they have returned the goods.

• Refund via the same payment method
• The consumer bears the return shipping costs.

The return must be made within 14 days of cancellation.

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5. EXCLUSION / EXPIRY OF THE RIGHT OF WITHDRAWAL

5.1 Food-grade cartridges & consumables (E-numbers)

There is no right of withdrawal for sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g para. 2 no. 3 BGB).

This applies in particular to:

• Food cartridges
• Color and ingredient cartridges
• other consumables related to food

Once the seal has been opened or damaged, a return is not possible.

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5.2 3D Food Printers (Devices)

A revocation is permissible within the framework of the legal regulations.

The consumer may not only to the extent necessary to determine the nature, properties and functioning of the product.

Any use beyond this will result in compensation for the value.

This may apply in particular to:

• printing processes carried out
• Use of consumables
• intensive use beyond a normal functional test

The compensation for lost value is based on the actual loss in value of the goods.

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6. No right of withdrawal for businesses (B2B)

Entrepreneurs are not entitled to a statutory right of withdrawal.

All orders from businesses are binding and non-refundable.unless otherwise expressly agreed in writing.

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7. No voluntary right of return or exchange

There is no voluntary right of return or exchange.

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8. International Delivery – DAP Incoterms® 2020

8.1 Shipping conditions

All international deliveries are made according to DAP – Delivered At Place (Incoterms® 2020).

Customs duties, import sales tax, import fees and other charges are borne exclusively by the customer.

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8.2 Transfer of Risk

B2B:
The risk passes to the entrepreneur upon handover to the shipping service provider.

B2C:
The risk only passes to the consumer upon delivery of the goods.

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8.3 Non-acceptance / Import problems

In case of non-acceptance or import problems, the following applies:

B2B:
No entitlement to a refund.

B2C:
Refunds will only be issued to the extent required by law.
Shipping, return transport and fees will be deducted.

Refusal to accept does not constitute a revocation.

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9. Import & Product Responsibility

The customer is responsible for ensuring the legal admissibility of the products in the destination country.

Use must be strictly in accordance with the instructions.

No liability is accepted for improper use, incorrect storage, or the use of non-approved materials.

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10. Returns – Condition of the goods

Returns must be made:

• completely
• preferably in original packaging
• securely packaged for transport
• without excessive signs of wear
• without opened food cartridges

In case of loss in value, we reserve the right to claim compensation.

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11. Warranty / Rights in case of defects

B2C:
The statutory warranty rights apply.

B2B:
Insofar as a bilateral commercial transaction exists, Section 377 of the German Commercial Code (HGB) applies.
The buyer must inspect the goods immediately and report any defects without delay.

The warranty period is 12 months, insofar as legally permissible.

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12. Software, Tablet & Digital Components

B2C:
The legal regulations apply to goods containing digital elements.
Required updates, especially security updates, will be provided in accordance with legal obligations.

B2B:

• No guarantee for compatibility with third-party software
• No entitlement to updates or specific features.
• Use at your own risk

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13. Retention of Title

The goods remain our property until full payment.

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14. Liability

We are liable without limitation for intent, gross negligence, and for injury to life, body, or health.

Furthermore, we are only liable for breaches of essential contractual obligations and only to the extent of typical, foreseeable damages.

Mandatory statutory liability provisions remain unaffected.

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15. Delivery delays

No liability is accepted for delays caused by force majeure, customs, or authorities.

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16. Chargebacks / Reversals

Unauthorized chargebacks will result in the assertion of costs and legal claims.

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17. Consumer dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

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18. Applicable Law & Place of Jurisdiction

German law applies to the exclusion of the UN purchase law.

B2B: Place of jurisdiction: Gronau
B2C: legal regulations

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19. Sample cancellation form

To:
Colorato GmbH
Petersburg 14
48599 Gronau
Email: support@coffeecolorato.com

I hereby revoke the contract for the following goods:

Ordered on / received on: __________

Name: ____________________________

Address: ________________________

Date, signature: ______________