We're sorry you're having a problem with your coffee printer. But this can certainly be remedied quickly.
Please select which problem it is
In order to be able to upload pictures and motifs from the gallery or from your smartphone, the printer must be connected to the internet. You can read here how you can tell whether your printer is connected to the Internet and what you can do if you have Internet problems:
1. How do I know if the printer is connected to the Internet?
- Wi-Fi icon in the top right corner of the home screen is black
- A QR code for image upload will appear under Settings
- Upload any image using the QR code. If it appears on the home screen, you're connected to the internet
2. Why isn't the printer connecting to the internet?
If you are having trouble connecting the printer to the internet, it may be due to one of the following:
- dead zone: Please check whether the printer is possibly in a radio dead zone. Take the printer and place it elsewhere.
- Wrong WiFi frequency: Please note that the printer can only be connected to 2,4 GHz networks. A connection is not possible with WLAN routers with a frequency of 5 GHz.
- public network: The printer also cannot be connected to public networks that require registration or redirect to another website.
If you have checked the 3 possible causes of the error, but still cannot connect to the Internet, you still have the option of connecting the printer to the Internet using a cell phone hotspot:
Simply switch on the mobile hotspot on your smartphone. If you now go to the printer's WiFi settings and search for networks, select your hotspot.
You want to start the printing process, but the lifting arm with the drink doesn't go up automatically? First of all, you need to know that there are 2 sensors installed in the top left and right of the printer housing. These are extremely sensitive and must not be damaged under any circumstances. Because only if the two sensors are intact can there be contact between the two and a kind of light barrier is formed. As soon as something breaks through this light barrier (e.g. a cup), the lifting arm stops. If your drink no longer starts up automatically, it is therefore obvious that it is due to the sensors.The whole thing is illustrated here
To rule out that the height sensor is defective, please check the following:
- Laser is off
Go to the settings and click on "Functional Testing". Here you click on "laser on"
- solar radiation
Is the printer in the sun or exposed to direct sunlight? Here it can happen that the sunlight breaks through the light barrier and the lifting arm does not go up. It's best to put the printer in the shade and try again.
- Contamination / displacement of the sensors
It can also happen that the height sensors are dirty / dusty so that no contact can be made between the two sensors. Please clean them very carefully with a cloth. Also carefully check if the sensors are loose or have slipped.
- Checking the lifting arm manually:
If the last 3 possible causes were not the problem, please try the following:
Turn off the printer completely and manually push the lift arm up a few inches. Then press the power button to turn the printer back on. The lifting arm should now automatically come down again. Now try again to see if the problem is resolved.
Please note that a height sensor is installed in the printer, in which 2 contacts form a kind of light barrier. If something breaks through this barrier (e.g. a cup), then the lifting arm stops and the drink is printed. In this way, the printer can always determine the highest point on the edge of the cup of the drink. However, if you want to print a drink in a glass, keep in mind that the light from the photocell simply breaks through the glass (since it is transparent) and therefore does not stop the platform in time. The glass can thus be knocked over by the pressure unit.Here is a visual representation of it
You now have 2 options:
1. Always fill the glasses up to the upper edge of the glass (see pictures)
2. Deactivate the automatic height sensor and save the height of your glasses manually:
You place your drink exactly in the middle of the target of the underlay pad, but the pressure is still not in the middle?
Please try the following:
In the settings, click on "Functional Testing" and then on "center".
Another window will open. You can use the arrows to realign the printing unit and, if necessary, move it by a few millimeters.
The SN code is an 8-digit code that you can find on the silver sticker on your cartridge.
We attach great importance to hygiene and our food coloring has been tested several times by the food authority and is also certified.
With the help of the SN code we want to ensure 2 things:
1. The cartridge is not used beyond the expiry date (6 months)
2. The cartridge is not refilled by customers themselves, for example with harmful ink
Since our cartridges can print approx. 800x and have a shelf life of 6 months, the SN code is only valid for this period.
However, SN codes are not assigned to a specific cartridge. If you store an SN code in the system, this only means that the printer is now activated for 800 prints or can print for the next 6 months. If no SN code is stored in the system, it cannot be printed.
IMPORTANT: Please only exchange the SN code if it has expired in the system.
If you want to insert a new cartridge, but the SN code has not yet expired in the system, then please carry no Enter new SN code. Only when you receive a message from the system.
An SN code can only be activated once.
Having trouble installing your SN code?
It could be because:
- Already preinstalled SN code in the system?
If we have previously stored an SN code in the system, you only need to install a new one once the old code has expired.
In the settings under "Replace cartridge" or "Cartridge" you can see exactly how often you can still print and how long the stored code is still valid.
- No Internet connection?
You can only install an SN code when the coffee printer is connected to the internet.
- Typed the wrong code?
Did you enter the correct code? Did you make sure all 8 letters are capitalized?
An SN code is always unlocked after activation for 800 prints or for 6 months. After this time you will receive a message from the printer's system.
You need a new SN code. If you still have a cartridge with an SN code that has not yet been activated, you can use this.
Otherwise you can easily order a new cartridge here and receive your new SN code at the same time:
You can also check at any time how long your SN code is still valid.
To do this, simply go to the printer settings and click on "Replace cartridge" or "Cartridge".
You can't upload pictures or you don't even see a QR code for the picture upload? It could be because:
- No Internet?
This is the most common cause of errors.
Photo upload via smartphone is only possible if the printer is connected to the Internet.
Please check your internet connection first.
- Image file too big?
It can also happen that the image file you want to upload is too large. The images should ideally not be larger than 3MB.
First check whether the camera is connected correctly and the cable is not loose. One way to check if the selfie cam is broken is as follows:
Plug the camera's USB cable into your laptop/PC and see if the camera works there. If not, please contact us. Your selfie cam is probably defective.
If you don't see a camera icon in the bottom left corner of your home screen, please update the software and check again.
If the cartridge prints streaky or not at all, please first read the section "Cartridge prints streaky / no longer prints"
However, your cartridge works perfectly, but the printed image is still of poor quality? Then it's probably the milk froth. The milk froth should be very firm and fine (few air bubbles).
If the tablet's system app has crashed, select "Fantasia" when restarting and press "Next". If there is a translation error, always press the button at the bottom right if in doubt.
First, make sure that the shipping lock made of styrofoam was removed from the printer housing when unpacking and that there are no cartridges loose in the housing.
If this is not the case, please contact us: